What We Collect and Why We Collect It
We collect your name, email address, phone number and wallet identifiers — such as your bKash or Nagad account number — when you register. This lets us verify your identity, process deposits and withdrawals, and send you account alerts. When you make a Rocket or bKash
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transfer, our payment processor logs the transaction reference so disputes can be resolved quickly. We also collect device information: your browser type, IP address and session timestamps. This helps us detect unusual login attempts and protect your account from unauthorised access. We do not sell your
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personal data to third parties, and we do not share your wallet details with advertisers. Data shared with payment processors is limited strictly to what is required to complete your transaction. Cookies and session tokens keep you logged in across mobile sessions and let us remember
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your language preference. You can clear these from your browser or device settings at any time without affecting your account balance. We retain account data for as long as your account remains active and for a period afterward as required by applicable regulations — the exact
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retention window depends on the rules of your jurisdiction. If you close your account, you can request that we delete your personal data by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.